Support assistant
A support team answering the same questions over and over.
support assistant
year >
industry >
software
problem >
A large share of incoming tickets had already been answered somewhere — in the docs, in a previous ticket, in an internal note.
Agents spent their time finding those answers again instead of working on the hard cases.
what we did >
We built a retrieval assistant over the support content and past resolutions.
It answers with the source attached, and it escalates rather than guesses when the answer is not there.
result >
Repeat questions are handled before they reach a person, and agents spend their time on the tickets that need them.
.
01
−42%
level-1 tickets
.
02
Instant answers
with the source attached
Questions
A company is AI-native when AI is part of how the product works and how the work gets done — not a feature added at the end. It changes what you build and how your team operates. We work that way ourselves, which is why we can tell you what it costs.
If you already know what to build, start with software. If you do not, start with consulting. Most companies start with a two-week assessment and move straight into a build.
One call. We look at your business, product and operations, then send a short written plan with scope, timeline and price. No questionnaire, no discovery deck.
An assessment takes two weeks. A first system usually runs in production within four to eight weeks. Larger programmes run as a monthly engagement.
Companies with a real operational or product problem — funded startups through to established mid-size companies. We are based in Portugal and work remotely across Europe.
